We receive a vast volume of email daily - and often enough we encounter the same questions over and over. This page contains the answers to our most Frequently Asked Questions.

• "What's PLYCON stand for? What's it mean? Help, it scares me!"
  Don't fret chummer - it's nothing spooky! We'll offer some possibilities and you go with whichever one gives you the best "warm and fuzzy" feeling. ;-)

  (1) It's an old gaming term. ex: "Dude, don't plycon that twelve-sider!"
  (2) Certain ancient pacts and secret oaths prevent us from really telling you.
  (3) It's an insider's joke from our old, long past tabletop gaming days.
  

• "Do you have this item in stock?"
  It's easy to check the availability of any item on our website. Simply hit the ADD ITEM button for the product you're interested in. Once you hit that button, a new page will load and display the availability of the product in question. If the item is in stock in our warehouse - the cart will show it as available for ordering. If an item is out of stock the availability will show as "SOLD OUT" and the shopping cart will not let you order it. If it is available, hit the "ADD TO CART" button and you've now got one in your shopping basket ready to checkout.

• "Why don't you guys offer the ability to pre-order or back-order items?"
  Our policy is simple: WE ONLY SELL WHAT WE HAVE IN STOCK. Distributors are notorious for making shipping date promises only to have them fall through. When you tell a customer an item will be in on a certain date (based on what your distributor has told you) and it doesn't show up on time - it makes you look bad. That happens too often in this business, so we just eliminated back-orders and pre-orders. This prevents any misunderstandings, shipping delays, confusion on who gets what first, etc.

• "Why don't you guys ship to APO/FPO addresses?"
  We do actually - but at this time Fed-Ex does not support shipping to APO or FPO, or any type of PO address. We switched over to Fed-Ex after having too many packages go missing using the Post Office. The lack of real-time tracking, and the nightmare of trying to get the post office to honor claims also pushed us to go Fed-Ex exclusively. Orders that ship to APO/FPO addresses have to be shipped using US Mail. Packages shipped this way have no tracking and no insurance. If they go missing we will not replace them for free.

• "I wanted to know if you would send us something to review?"
  We have several long standing relationships with some of the internet's biggest hardware review sites (ex: HardOCP). They always have first choice of our products. If the regular group of websites that we work with passes on something, we'll try to work with a site we haven't helped before. If you have a hardware review website, please feel free to inquire. If you're a private individual without any type of website affiliation, or any type of published online work - the answer would be NO. Sorry, but we're asked for free items all the time and have to set some limits...

• I don't really feel comfortable putting my credit card number online. How can I order?
  You will still place your order through our website - but at checkout - select "Paypal" as your payment method and then call us during normal business hours, give us the order number, and your credit card data, and we will process it that way for you. Your card will be subject to the standard verifications of course.

• Why did your shopping cart decline my credit card?
  Usually the three most commons reasons are:

  (1) The billing address you entered is NOT matching what the issuing bank has on file. If you're 100% sure that the information you entered is 100% correct - please contact us via email and give us the 1-800 phone number off the back of your credit card. We will then contact the issuing bank and get voice verification of your billing data and then process your order manually.
  (2) You are using a check debit card. Often these cards can not have their billing address verified by our online bank - so we would need the 1-800 number off the back of the card like in possibility number one mentioned above.
  (3) You have a credit card issued by an international bank. We only accept credit card orders from US customers with cards issued by US based banks. Sorry, too much fraud out there for us to make exceptions to this rule.

• What do I do if something is missing from my order?
  Contact us ASAP. You have three days after the confirmed Fed-Ex delivery date to notify us an item is missing from your order. After three days we will not be able to do anything for you.

• Does Plycon pay for return shipping costs of defective products?
  Sorry, Plycon is not responsible for manufacturer defects. We will gladly replace defective items within our 30 day warranty period. Since we are not the manufacturers of any of the items we sell - we split the costs with the customer - the customer pays to send it back - and we pay to ship the replacement back to the customer.

• I did not get an order confirmation. Did the order go through?
  Possibly. Our shopping cart sends an auto-confirmation order summary email less than a minute after you hit the SUBMIT button on the site to submit your order. If you typed in your email addy with a small typo - then there is no way you would receive that mail. Best thing to do is just give us a call ASAP and get voice verification from the staff. We'll let you know quickly if we received an order or not from you.

• Does Plycon cross ship?
  If the product is within our 30 day warranty, we will refund on the item being returned and charge for a new item being shipped out (and credit back your account when we receive the RMA product). All RMAs are shipped via Fed-Ex Express 3Day. Faster shipping methods would have to be paid for by the customer.

• I can't seem to place more than one item in my shopping cart!
  Sounds like you have cookies disabled in your web browser or your firewall (software or hardware). Our shopping cart software has to have cookies on in order to function.

• Does Plycon have a mailing list or product notify list I can sign up for?
  Sorry, we don't. It comes across as SPAM to many people - so we prefer not to use them.